If you are changing properties as General Manager, you are able to transfer this role to the new General Manager. Before doing so, please make sure to check if the manager has a profile on IHG Frontline and if the administrator rights are enabled for this account. In case the previous General Manager has already left, use this manager's login details to access IHG Frontline and follow the below steps in this article.
Step 1: Once you are logged in, click Admin to go to the Admin portal.
Having trouble accessing the administrator portal? Contact us directly at firstname.lastname@example.org.
Step 2: Click Manage Establishment on the navigation bar and then View/Manage Establishments.
Step 3: Select Transfer General Management.
Step 4: From the drop-down menu, select the learner account that you would like to add as a General Manager.
Step 5: A pop-up screen will appear asking you to confirm the new General Manager. Click Confirm Change.
Please note that the previous General Manager's learner profile will still appear in your Learner list. To remove this profile from your Learner list, simply disable their account.