In order for your Learners to access IHG Frontline, you will need to create Learner accounts for them. The system will automatically create login details, so you only have to enter their credentials. The below steps show you how to add Learners and how you can download a Learner List for you to share with your staff.
Note: if you have not yet created your departmental structure on the administrator portal, i.e. added your departments and outlets accordingly, please follow the steps in this article before adding your Learners.
Step 1: On the administrator portal, select Add Learners.
Step 2: Select the department (and outlet) in which you would like to update your Learners from the drop-down list by clicking on All Departments under Department (and on All Outlets under Outlets).
Step 3: In order to add Learners, enter their first name and last name in the text fields below the First Name and Last Name columns. You can click on Add Another Learner below the list to add additional rows.
Step 4: Once you have added the details for all the Learners that you want to add, click Finish at the bottom of the page. The system will automatically generate Learner usernames, based on the first and last name.
Step 5: The next screen will show that your Learners have been successfully added to the system. You now have the chance to Download a Learner List containing the usernames of all Learners.
Alternatively, you can download this list at a later stage, by clicking on Learners Pdf in the top right corner of the Manage Learners page. You can then use this document to inform your staff of their login details.
All Learners that have been added to a department or outlet will automatically receive the courses allocated to that particular area. This means that your Learners will follow a so-called Learner journey, ensuring that they are presented with the relevant courses on their Learner Portal. Still, Learners always have the possibility of viewing available courses, on which you find more information in this article.