Setting up your departmental structure on IHG Frontline is a crucial step towards successful online learning. Not only does it create an organised overview of all the Learners in your establishment, it enables you and your managers to closely monitor progress and performance of your departments (and outlets). In addition, adding your Learners to specific departments will ensure that they follow the relevant learner journey.
Note: it is not compulsory to appoint a manager to every department since the main purpose of setting up departments is to present Learners with the relevant courses to their position. If a manager is responsible for multiple departments, you need to assign this manager to All Departments (the system does not allow for managers to be listed in more than one department), which will grant them access to all departments.
Step 1: On the administrator portal, select Manage Establishment.
Having trouble accessing the administrator portal? Contact us directly at firstname.lastname@example.org.
Step 2: On the Establishment page, click on the Add a department to this establishment button.
Note: want to know how to create accounts for your managers before creating your departmental structure? Look at this article.
Step 3: Select the department that you want to add to your establishment's departmental structure from the drop-down list by clicking on Select a department. To complete this step, click on Add Department.
Step 4: Select the manager that you want to appoint as the manager of this department from the drop-down list by clicking on Select Manager. You can also decide to create a new manager account by clicking on Add new Manager, which will create a new Learner account with administrator rights in this department.
Note: the administrator rights of this manager will be limited to departmental or outlet level, allowing the manager to only oversee this specific area.
Should you wish to assign multiple managers to one department or outlet, you can do so by clicking on Assign another Manager below the list of current managers of that particular department.
In case you do not yet have an account for the manager that you want to add, you can fill out the manager's First name, Last name, and the Manager's email. The system will then automatically create a new account.
Note: if this manager already has a Learner account, please assign administrator rights to this Learner's profile instead of adding a new manager.
Step 5: Once you have created your department, you are able to add as many outlets to your departmental structure as necessary by clicking on the Add an outlet to this department button below the department.
Step 6: Whereas the departments on IHG Frontline are limited to a set list of options, you are able to name your outlets to your preference. Enter the Outlet Name and click on Add Outlet to complete this step.
Step 7: Finally, you are able to repeat the above steps to add as many departments and/or outlets to your departmental structure by clicking on the Add Department or Add outlet buttons below the departments.