Every person processes new information in their own unique way. There are three recognised cognitive learning styles: visual, auditory, and tangible, which is practical and hands-on. We recommend three learning methods that include a combination of these learning styles to cater for all types of Learners.
To see the full effect of IHG Frontline in your establishment, we recommend you to blend these learning methods according to your professional situation. Along with a training schedule, we advise you to create a dedicated learning area, which can be used for classroom sessions, as well as a quiet area for Learners.
- Allocate specific times and computers for IHG Frontline learning.
- Encourage the use of personal devices to write assessments.
- Access to a computer to write online assessments.
- Create a dedicated training space, with little interruptions.
- Learning both at work and at home is effective.
- Optimal bandwidth allows for quality learning.
Individual learning allows your Learners to progress at their own pace and in their own time, but it does require a great deal of discipline and self-motivation from their side, which requires certain consideration from your side. The best way to keep up momentum for individual learning is to set targets. It is also an idea to schedule practical assessments in advance, so Learners know when to complete the course theory by.
Benefits of individual learning:
- Learners have control of how they learn.
- It promotes responsibility and accountability for learning
- Learners can determine their own schedule.
- It helps Learners to develop a good work ethic.
- It can be more cost-effective if you have a larger Learner base.
- On-site training rooms.
- On-the-job devices.
- Personal devices.
Mentor-facilitated learning is beneficial for both strong and weak Learners within your establishment. With this method, star employees are assigned a number of Learners to tutor. They will tackle subjects together, as well as concepts and topics that Learners are struggling with, in a one-on-one learning environment.
Benefits of mentor-facilitated learning:
- Peer-driven learning can be less intimidating.
- Understanding of a specific topic can be gauged through discussion.
- This learning technique ensures that no Learner is left behind.
- The time spent training is easily monitored.
We have found that, in some cases, you may need to appoint dedicated language mentors, who are proficient in multiple languages (one of which being English), should a course not be available in your Learners' preferred language. These mentors should also help improve hospitality language standards.
Your Learning and Development Manager usually heads up this method. You will need to ensure that you have the correct facilities and learning tools in place. We suggest logging into one Learner account and connecting the screen to a projector, or larger screen, and watching all of the video lessons together.
However, all assessments will have to be completed individually, on their own account, as this is how accurate and complete records are maintained. For benchmarking and performance reporting between hotels, brands, and regions, it is important for each Learner to complete assessments in the same way.
Benefits of group-facilitated learning:
- Learners progress at the same pace.
- Class discussion and group activities allow for active learning.
- A fixed training schedule makes it easier to set goals for your Learners.
- It allows for multi-sensory learning through video, discussion, and practice.
Your learning area should have:
- Dedicated training room.
- A TV or projector, for all attendees to watch video lessons.
- Computers, for Learners to take the online assessments.
- High-speed internet, for smooth playback of video content.
- Tables and chairs.
- Effective audio equipment.
- Notebooks and pens.
- Practical assessments.