The Frontline Lead is a very important role and is integral to the success of IHG Frontline. You are mainly responsible for driving Learner engagement in your establishment and monitoring the course completion rates of your Learners closely. We encourage you to use enthusiasm and dedication to make it a success.
You must ensure your establishment's managers and colleagues start using the IHG Frontline platform accordingly, meaning that you will need to instruct them clearly. In addition, you will review the progress and monthly summary reports we provide you with. To conclude, you are responsible for the following:
- Ensuring your hotel is equipped with all the necessary technical requirements.
- Facilitating the training by creating a training space, ensuring learners are able to access IHG Frontline and implementing and enforcing training structures.
- Effectively managing your Learner accounts for accurate reporting and that the appropriate courses are assigned to new Learners.
- Monitoring Learner activity and course progression to ensure engagement levels remain high.